STANDARD SHIPPING CHARGES
for 48 Continental United States
For orders outside of the Continental US, please see below. |
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Up to $50.00 ordered -- $5.50 shipping charge
From $50.01 to $100.00 ordered -- $7.50 shipping charge
From $100.01 to $150.00 ordered -- $9.50 shipping charge
Over $150.00 ordered - FREE shipping
"SHIPPING EXTRA" - see below
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WHEN CAN I EXPECT MY PACKAGE?
All packages will be shipped via UPS Ground Service or USPS Priority Mail, depending on the weight of the package. We ship Monday through Friday, so all order placed between Friday afternoon and Sunday night will be shipped on Monday or Tuesday. During the week, orders are usually shipped within 48 hours. If your order is shipped via UPS and you have provided us with a correct email address, you will receive a tracking number from UPS the day your order is shipped. If your package was shipped via USPS, you will receive a delivery confirmation number, stating when your order was shipped and delivered. You should expect your package anywhere from 3 - 10 business days after placing your order. REMEMBER: the further away you live from Pennsylvania, the longer your package will take to arrive!!
SHIPPING EXTRA
Some of the larger pieces, sets and storage units are exempt from our shipping policy, due to their size. For these items, the cost of the extra shipping stated in the description of the item and the extra charge is added to your cart at checkout. These items are separate from our standard shipping policy. All other items in your cart are subject to the standard shipping policy, as they are shipped separately.
HAWAII, ALASKA, U.S. TERRITORIES, APO AND FPO
If you place an order to be delivered to Hawaii, Alaska, an APO or FPO address, or US Territory, you will be required to pay exact shipping costs for all orders, regardless of the total cost of the order (our standard shipping costs are the minimum costs that you will pay for an order). These additional shipping amounts will not be reflected in your confirmation email. These orders will be shipped via US Priority Mail or Express Mail, with the option to insure the package...the cost is based on size and weight of the package. Actual postage costs on these orders will be calculated, and we will email you the cost for your approval. No shipments to these addresses will be made without your approval, unless of course the Priority mail charge is covered by our standard shipping cost. Therefore, it is very important that you include your email address and your phone number so that we can contact you with shipping costs. Please continue to check your email if you place this type of order.
CANADA:
If you place an order to be delivered to Canada, you will be required to pay exact shipping costs for all orders, regardless of the total cost of the order (our standard shipping costs are the minimum costs that you will pay for an order). These additional shipping amounts will not be reflected in your confirmation email. These orders will be shipped through the US Postal Service via airmail or Express mail, with the option to insure the package...the cost will be based on size and weight of the package. Actual postage costs on these orders is calculated, and we will email you the cost for your approval. No shipments to these addresses will be made without your approval. Therefore, it is very important that you include your email address and your phone number so that we can contact you with shipping costs. Please continue to check your email if you place this type of order. Please note: Upon receipt of your package, you may be required to pay additional customs fees. This is something which we have no control over, nor do we know what these fees may cost.
INTERNATIONAL ORDERS:
Due to licensing agreements, Thomas' Trackside Station cannot ship internationally.
RETURNS AND EXCHANGES
- Returns/exchanges must be made within 30 days of receipt of order - no exceptions!
- Returns/exchanges may ONLY be made if an item is unopened and in its original condition and packaging.
- Returns/exchanges must be accompanied by a copy of your original receipt and the return merchandise form sent with your order.
- Exchanged merchandise is treated as a new order and is subject to appropriate shipping costs.
- Please ship all returns/exchanges PREPAID and INSURED to:
c/o Choo Choo Barn, Inc.
PO Box 130
Route 741 East
Strasburg PA 17579
REFUSED SHIPMENT/UNDELIVERABLE PACKAGE
If you refuse a package upon arrival or your package is undeliverable due to customer error, we will credit your card less the actual shipping costs (what it cost us to ship the package) or the shipping cost stated on your order, whichever is higher. This policy applies even if your order was subject to FREE shipping.
WRONG/MISSING MERCHANDISE
If you receive an order that is wrong or incomplete, you must call us immediately at (800) 450-2920. Do not assume that the rest of the order is "on the way"! (Remember, posters are shipped separately via the Postal Service)
PACKAGE DAMAGED UPON RECEIPT
If your order was delivered by UPS and was physically damaged upon receipt, you must notify both our shipping department and UPS immediately. Save all packaging as UPS will need to inspect it as part of the claim. UPS claims must be started by the customer, not the shipper! If your order was delivered by the Postal Service and was physically damaged upon receipt, please call our shipping department immediately.
DEFECTIVE MERCHANDISE
Do not return any defective merchandise without return authorization. Some manufacturers deal directly with the customer concerning warranties - we can direct you accordingly. We do not issue credit for defective merchandise that is returned without prior authorization.
PLEASE READ
When entering your shipping and contact information and your credit card info, please be very careful, and check your information before hitting the "submit" button. We are not responsible for delays due to incomplete or incorrect information. Please be sure to give us your telephone number and email address, in case of any problem with your credit card information.
Please be sure to give us your complete and correct street address....UPS cannot ship to a Post Office Box address. Address corrections that result in an additional charge to Thomas' Trackside Station will be passed along to the customer. The minimum charge for an address correction is $5.00, so please be sure that you provice correct information!
If you have a question about an order, you must CALL us at 800-450-2920 between 9 am and 4 pm (EST), Mon - Fri. Please do not email with corrections or questions concerning your order, as your order may be processed and shipped before we receive the email.
Please DO NOT send any orders via fax, email (this does not include online orders), or US Mail without calling first. Our stock is always changing and we could easily be sold out of an item that you request by the time we receive your order. However, please feel free to place an order online right now! Our website is updated daily and all out of stock items are clearly labeled.
If you do not wish to place an order online, you may call us at (800) 450-2920 Mon - Fri from 9 am to 4 pm EST to place your order over the phone. We DO NOT accept out-of-state checks. We only accept Pennsylvania checks. If you do not want to use a credit card you may send a money order.
If you have any questions, please feel free to send an email to us directly, or give us a call at any of the phone numbers below. And thanks for visiting www.ttstation.com!
Thomas' Trackside Station
An Officially Licensed "Thomas & FriendsTM" Store
Located next to the Choo Choo Barn, in the Shops Of Traintown
Route 741 East, Box 130
Strasburg, PA 17579
(717) 687-7911 -or- (800) 450-2920
Fax: (717) 687-6529
Email: ttinfo@choochoobarn.com
Copyright ©2006, Choo Choo Barn, Inc. All rights reserved.
We are not responsible for errors or out-of-stock conditions on any product on this page.
Your comments and questions are always welcome!
